Frequently Asked Questions
Everything you need to know about bringing quality craftsmanship into your home.
What materials are used in Craft HQ furniture?
We prioritize sustainability and durability, using solid hardwoods, eco-friendly finishes, and premium upholstery fabrics sourced from certified suppliers.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For handcrafted or custom-made pieces, please allow 4-6 weeks for production and delivery.
Do you offer white-glove delivery services?
Yes, white-glove delivery is available for large furniture items. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five complimentary fabric or wood swatches to ensure the colors and textures match your home's aesthetic.